FAQ
Frequently Asked Questions
Got questions? We’ve got clear answers to help you on your way.
Browse our FAQ for straightforward information and guidance
to make your claim process smooth and simple.
Still need help or have a unique question? Our support team is here for you. Reach out to us anytime, and we’ll be happy to assist you personally.
CompenSky helps travelers get compensation from airlines when their flights
are delayed, canceled, overbooked, or disrupted. We handle all the paperwork,
negotiations, and follow-up with the airline, making the process easy for you.
We help with many common flight problems, including delays, cancellations,
overbookings, missed connections, and denied boarding. If your trip didn’t go as planned,
we can check if you’re eligible for compensation.
Airlines often make the claims process confusing and slow. With CompenSky,
you don’t have to deal with complicated forms or back-and-forth emails.
Our experts handle everything, and you only pay if we win compensation for you.
We support claims for flights with almost any airline, flying to or from most countries.
Whether it’s a major carrier or a smaller airline, CompenSky can help check your
eligibility and process your claim.
CompenSky helps travelers worldwide. No matter where you live,
if your flight meets the eligibility rules, we can assist you.
If you’re unsure, just start a claim and we’ll let you know.
Yes! If you traveled with friends or family on the same booking,
you can include everyone’s details in a single claim. We’ll work
to get compensation for each eligible passenger.
Yes, there are time limits for making a claim, which depend on the
country and airline. In some places, you have up to three years from the
flight date, but it’s best to start your claim as soon as possible.
Yes, you may be able to claim compensation if your flight was canceled.
In many cases, you are eligible if the airline informed you of the cancellation
at short notice (less than 14 days before departure) and if the reason for cancellation was
within the airline’s control.
Eligibility can depend on both the airline and where your flight was departing from or landing.
For example, flights that start or end in the European Union (EU), or are operated by EU-based airlines,
are often covered by specific regulations (like EU261). For other countries, different rules may apply.
Our team checks your flight details to see if you’re eligible based on the latest laws and airline policies.
Both domestic and international flights can be covered, depending on local regulations.
In some regions, you may be eligible for compensation even for flights within the same
country, while in others, only international flights are included. It’s always worth submitting
our details—our system will check for you.
Generally, disruptions caused by severe weather or other extraordinary events (like natural disasters
or air traffic control strikes) are not eligible for compensation, since they are beyond the airline’s
control. However, if the disruption was due to issues the airline could have prevented, you may be eligible.
We review every case to determine what applies to your situation.
Yes, infants and children have the same rights to compensation as adults, as long as they
had a paid seat on the flight. If your claim is successful, compensation will also be calculated
for any children in your booking.
Yes, you may be eligible for compensation if you missed a connecting flight because your first flight
was delayed or canceled, especially if all your flights were booked together under one reservation.
The rules can vary depending on where you were flying and which airlines were involved, but we can
check your situation and let you know.
No, you can usually claim compensation even if you bought your ticket with frequent
flyer points or airline miles, as long as you paid taxes and fees and received a
confirmed booking. Compensation is based on your right as a passenger, not how you
paid for the ticket.
Starting your claim is simple. Just fill out our online form with your flight details,
such as your departure and arrival airports, flight date, and booking reference.
If you have your boarding pass or ticket, uploading a photo of it will speed up the process.
Once you submit the form, our team takes over and begins reviewing your case.
Most claims are resolved within a few weeks, but the exact time can vary depending on
the airline and the complexity of your case. Some airlines respond quickly, while
others may take longer. We always aim to get you your compensation as fast as possible
and will keep you informed throughout the process.
After you submit your claim, our experts review your information and contact the airline on
your behalf. We handle all the paperwork, negotiations, and follow-ups needed to get your
compensation. If we need more details or documents from you, we’ll let you know right away.
You can just relax while we work on your case.
You’ll receive regular updates by email or through your account
on our website. We’ll let you know when your claim is received, when
we contact the airline, and if there’s any important news. You can also log
in at any time to check the latest status of your claim.
If your airline rejects your claim, don’t worry. We will carefully review their
response and, if possible, challenge their decision with additional arguments
or evidence. If needed, we may even take legal steps at no extra cost to you.
We’re committed to fighting for your rights until every option is explored.
Yes! We believe in keeping you fully informed. You’ll get updates at every important
step, from when your claim is submitted to when it’s resolved. If there are any changes
or if we need more information, we’ll contact you right away. Our support team is always
here if you have questions.
You only pay us if your claim is successful. Our standard fee is a percentage of the
compensation you receive—usually 35% (including VAT). You keep the rest. There are
no subscription fees or payments just for starting a claim.
No, you never pay anything upfront. We cover all the costs of handling your
claim from start to finish. You only pay our fee after you receive your compensation.
No, there are absolutely no hidden fees or surprise charges. The only
fee we take is our agreed percentage from the successful compensation
payout. Everything is clear and transparent from the beginning.
Yes, all taxes (including VAT) are already included in our service fee. The
percentage you see is exactly what you’ll pay—nothing extra will be added.
No, if the airline rejects your claim and you don’t receive any
compensation, you don’t pay us anything. Our service is completely
risk-free for you.
Our fee percentage stays the same no matter which country you’re in
or what currency your compensation is paid in. You’ll always know
exactly what to expect.
Many countries have specific rules that protect air travelers. In Europe, the main law
is called EU Regulation 261/2004. It says that if your flight is delayed, canceled, or
you’re denied boarding, you may have a right to compensation from the airline. Other places,
like the UK, Turkey, and Brazil, have similar laws. We check which rules apply to your trip,
so you don’t have to worry about the details.
No, you don’t need to hire a lawyer yourself. Our team includes experienced legal experts who handle
all the details for you. Most claims don’t require any legal action, but if they do, our lawyers
manage the process on your behalf—so you never have to deal with the airline or a law office directly.
Your privacy is very important to us. We use secure technology to keep your information
safe, and we never share your personal details without your permission. We also follow
strict privacy laws, like GDPR, to ensure your data is always protected.
If an airline doesn’t reply or refuses your claim, we keep working for you. Our team will
contact the airline again, use official complaint channels, or, if needed, work with
legal partners to make sure your rights are respected. You don’t have to do anything
extra—we handle all communication and steps.
Sometimes, yes. While EU laws mainly cover flights to, from, or within Europe, other countries have their own passenger
rights laws. For example, the UK, Turkey, Brazil, and Canada all have rules that may help you get compensation. When you
submit your flight details, we check which laws apply to your specific case.
In most cases, no. The vast majority of claims are settled directly with the
airline, and you don’t need to appear in court. If a legal step becomes necessary,
our experts handle it for you. You’ll always be informed, and we’ll never take
legal action without your permission.
Yes, you can. If you have the permission of the person affected by the flight issue, you can submit a claim on
their behalf. We may need some documents to prove your relationship (like a letter of authorization or ID copy),
but our team will guide you through every step.
No problem! If your journey included flights with different airlines (such as a connecting flight),
we will review your entire trip. Our experts will determine which airline is responsible and make sure
your claim is directed to the right place, so you don’t have to worry about the details.
If your airline goes bankrupt, getting compensation can be more difficult. However, we will still
investigate your case and let you know if there are any options available—such as claiming through
travel insurance or credit card protections. We’ll keep you updated and advise you on your best next steps.
Yes, we do! Our team speaks multiple languages and our website is available in several as well.
If you prefer to communicate in your own language, just let us know—we’re here to help you
feel comfortable and understood.
Yes! Even if you’ve already tried reaching out to the airline, you can still use our
service. Many travelers find that airlines reject or delay compensation at first. We know
how to handle these cases and will do our best to get you the results you deserve.
Absolutely! If you traveled with family or a group for business, you can submit one claim
for everyone affected. Just provide the details for each traveler and we’ll handle the group
claim together, making the process as simple as possible.